People · Products · Everyday decisionsThe other side
The other side
of the screen.
Personal essays about the small decisions that shape what we trust.
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The Number Was Right. My First Read Was Wrong.
Did I Agree to Be Recorded?
Taking my car in for a service shouldn’t quietly become permission to record the conversation.
The Worst Mistake in a Perfect Note
Before I ask whether a note is accurate, I need to know who it belongs to.
Green Doesn’t Mean I Said Yes
The paperwork can be finished while the person paying for the repair is still deciding.
Please Don’t Put Words in My Mouth
When a screen says “you said,” it should give you a fair chance to check.
The Number Was Right. My First Read Was Wrong.
I saw a 43% drop and started forming an opinion about someone’s work. Then I looked at the rest of the table.
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